COVID-19 Policy

In response to the COVID-19 pandemic, TAC Events (a brand of TAC Insights Ltd) is committed to ensuring a safe and comfortable return to in-person events. We ask for your patience and understanding as the situation unfolds, and measures may be subject to change.

Before You Register

• Check with your company that you have authority to travel
• Those who belong to a risk group or suffer from underlying health conditions must consider whether they wish to attend the event in-person. Please note, many of our events also feature virtual attendance options that you might wish to consider in this case

FAQs

Due to uncertainty surrounding COVID-19, how close to the event can I register?

To ensure the event does not sell out, but also being mindful of travel logistics and potential uncertainty, we recommend you register at least two weeks prior to the event. Capacity permitting, you may be able to register up until the day before the event. Walk-in registrations are also permitted on occasion.

 

Before The Event 

Proof of COVID-19 Status: Please ensure that you can prove your COVID-19 status in readiness for arrival at the venue. Accepted proof of status includes one of the following:

1. Attendee has recovered from COVID-19 in the last 90 days (but has not tested positive during the 14-day period prior to the event date).

2. Attendee can provide proof of vaccination status (double vaccine of either AstraZeneca, Pfizer, Moderna or Johnson & Johnson Janssen, plus a booster more than 21 days prior). Please be ready to show your vaccination card or COVID-19 passport (depending on the format used from the country you reside in).

3. We encourage attendees to undertakes a Lateral Flow Test no more than 24 hours prior to arrival at the venue.

FAQs

What is your cancellation policy regarding COVID-19?

If you test positive for COVID-19 or are unable to attend due to travel restrictions, your registration can be transferred to another event of your choice within a 12-month period. A cancellation processing fee will not be charged.

If I am not vaccinated or cannot provide proof of a negative test, how can I access the event content?

We are offering digital tickets for this year’s events. This will give you the opportunity to live stream keynote sessions and view other content from the event on-demand.

How will I be notified if changes are made to the format of the event due to a change in the COVID-19 situation?

We will notify registered delegates of any changes that impact their onsite experience via email, as well as alerts on the attendee mobile app closer to the event.

What happens if the event is postponed or cancelled due to COVID-19?

You will be offered the option to attend another event of your choice or be automatically transferred to the same event in 2023. You are also entitled to a full refund upon request.

During The Event

We will work with the venue to implement the following measures onsite:

Social Distancing: Staff will work with the venue to monitor crowd density and social distancing through measures that may include increased distances between seats and aisles, floor markings, one-way systems, and adjustments to networking areas. Room capacities will be communicated by the venue; meeting rooms and routes between (stairs, corridors, lifts) will facilitate the 1.5m rule, if applicable.

Face Masks: Whilst not mandatory, we encourage all attendees to carry a mask on them. Where distancing cannot be enforced, masks should be worn whenever possible. There will be limited spare masks available at the registration desk.

Crowd Density: Staff will encourage attendees to maintain a minimum distance where possible in the venue, adhering to the current guidelines of the national government where the event is being held.

Ventilation: Meeting spaces, including the exhibition hall, registration and other communal areas in the venue, will feature ventilated spaces and will be enhanced with outdoor fresh air where possible.

Sanitising Stations and Enhanced Venue Cleaning: All areas, including sanitary facilities and spaces around registration and meeting rooms, will be equipped with sufficient hand sanitising stations. Frequently touched surfaces (door handles, handrails, tables, chairs) and technical devices (laptops and microphones) will be regularly cleaned.

First Aid: If an attendee shows symptoms of COVID-19 during the event, or displays signs of feeling unwell, a member of the TAC Events team will follow local health authority guidance and isolate the attendee in a designated area accordingly.

Contact Tracing: The details of every attendee will be documented for legal protection reasons, in the event that they must be passed on to the relevant health authorities. The contact details (first name, last name, complete address and telephone number), as well as attendance time and attendance period of all attendees, will be recorded for ‘track and trace’ purposes only.

While onsite, attendees should take responsibility for the following:

• Undertake own health risk assessment and consider their personal health status
• Respect social distancing where applicable
• Follow directional signage for one-way flow to/from meeting rooms
• No hand shaking or hugs; elbow bumps or waves preferred
• With the removal of printed materials, we encourage all attendees to use the event app to access event information, network, and exchange details
• Regular use of hand sanitiser (provided throughout the event space) in between sessions and after eating and drinking
• We also encourage attendees to carry personal hand gel in addition to onsite facilities
• Adhere to etiquette when sneezing or coughing
• Inform the organiser if they show symptoms of COVID-19. For more information on the symptoms of COVID-19, please refer to the WHO website

FAQs

How different will the onsite experience be?

Bringing communities together in-person is at the core of what we do. The atmosphere and experience will be what you have come to expect at our events, however there will be observable changes onsite, as detailed in our ‘During the Event’ section COVID-19 measures above.

What if I develop symptoms of COVID-19, receive a positive test, or am required to isolate while onsite?

You must notify the organiser immediately, so that the necessary precautions can be taken. The safety of all individuals onsite is our priority. Please note, if you are required to isolate, the event venue is not liable to provide (nor can guarantee) a room for self-isolation.

Do I have the option to opt out of track and tracing?

It is an international legal requirement that we collect this data from all those attending the event and share this data with the relevant health authorities.

After The Event

Reporting a Positive Case: If you have tested positive for COVID-19 after returning from the event, please kindly inform the organiser as soon as possible, so that the appropriate measures can be taken to mitigate risk of further transmission.

Please note: If you are unable to return home due to travel restrictions, the hotel may be able to honour the B&B rates for up to 3 days post-event. This is subject to availability, and we cannot guarantee an extension of your stay. For more information, please speak to Reception at the hotel.

FAQs

Where can I book a pre-departure test for my flight post-event, if required?

If you are required to undertake a pre-departure COVID-19 test post-event, please note that testing will not be offered onsite, but we can provide you with suggestions for testing sites near to the venue.